Our Policy

We take great pride in our commitment to being the most reliable online retro game store; we ship worldwide, and 99% of all paid (expedited) shipping orders are processed and dispatched within 1 business day. Economy Shipping orders are processed within 2 Business days. Our company maintains a strict policy that demands adherence to quality packaging and safe delivery of games, consoles, and accessories quickly. All of this is informed by the need to ensure you enjoy playing your games as soon as possible. About 90% of orders are packed and shipped from our main Retro vGames location in Carrollton, Texas.

Tracking Your Order:

Click here to track your order.

Type in your email address and order number and hit the orange Track button.

Shipping Options:

Free Shipping!!!

We offer free shipping that takes between 5 to 7 shipping days. This is available for all orders placed whose shipping address is anywhere in the United States (including Alaska and Hawaii!) 

Get It Faster: EXPEDITED SHIPPING

Paid USA shipping orders are shipped by USPS Priority Mail, FedEx or UPS. This is perfect for customers who prefer priority shipping and takes an estimated 2 to 5 business days to be delivered.

International Shipping:

We offer free shipping worldwide to customers who spend more than $120. Expedited options are available, although we aren’t responsible for customs processing delays. Shipping outside of the United States or Canada, will be available to any country where DHL will allow us to ship. The costs for shipping will vary based on your destination country and the items selected. You will be able to see the rates in Checkout, or you may contact us for a quote.

Signature Requirement

Any orders whose cost is over $250 and for orders shipped to apartments require a signature upon delivery, which serves as a confirmation of receipt.

Times in transit refers to business days. You are advised to wait one extra day of shipping time during all major holidays that the Post Office, UPS and Fedex are closed.

Double Check Shipping Address

You are further advised to double-check your address for accuracy. Any package returned to Retro vGames for an insufficient address, such as missing apt # or Unable To forwarding Tag, will be charged for additional shipping fees anytime when the Item reships.